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Terms & Policies

Returns/Exchanges
We DO NOT accept any returns on Mattresses, Pillows, Bedding and Bed Frames. We build each product to order. You have up to 72 Hours from the time your order is placed to cancel.

At Sachi Organics we stand by our products. We want you to be be satisfied with your purchase. We guarantee our products will be free from any manufacturing defects. If you believe the product you received is defective please contact us immediately. If Sachi Organics determines there is a defect you will receive an exchange.

Chemical sensitivities to mattresses, pillows and bedding are NOT considered defects, and Sachi Organics will not grant an exchange. Please contact us for test materials if you are chemically sensitive.

Latex Exchange Policy
Sachi Organics offers a one (1) time thirty (30) day Comfort Policy which begins on the date of delivery. We ask that you sleep on your new mattress for a minimum of fourteen (14) nights. If you find your new mattress to be too firm or too soft, you may exchange one layer of latex.  We will ship you a replacement layer. Once it arrives, simply unzip the casing, remove the layer you’d like to replace, and return it to us in the same box. You pay only the cost of shipping to receive and return a layer. There is no charge for the latex . Shipping costs vary based on size; we will tell you the cost when you call to request an exchange.The latex exchange policy is not a return policy. We do not accept returned mattresses. Sachi Organics' latex exchange policy allows you to be confident you are receiving the finest in customized fit and customer service.The latex exchange policy does not apply to custom-sized mattress orders nor to orders shipped outside of the United States.

20 Year Limited Mattress Warranty
Sachi Organics guarantees that your mattress will be replaced or repaired at our option without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the twenty (20) years of the warranty, excluding the specific limitations contained herein. This warranty covers the Sachi Organics 3 Layer Mattress and the Sachi Organics 1 Layer Mattress.

This warranty covers any deterioration in the cell-structure of the latex that causes the mattress to have a visible indentation greater than one and one half inch, not associated with a sag in the foundation or platform.

This warranty does not cover aberrations in the natural latex that fall under the category natural variances, i.e.: areas of minor discoloration in new latex or the natural yellowing that occurs as latex ages, horizontal tears or cracks less than 3 inches in length, lateral tears or cracks that penetrate less than the full thickness of the latex sheet as well as evidence of black and/or white debris or discoloration that is deemed to be residue of the natural latex baking process. Furthermore, if the latex core of a Sachi Organics mattress has been exposed to direct sunlight or direct heat (from an electric mattress pad, for example), such exposure will void this warranty.

The core of the Sachi Organics mattress is built in layers of natural latex and when at all possible, structural issues or defects will be addressed one layer at a time.

During the first ten (10) years of this warranty, we will not charge you to repair or replace the latex layer(s) or mattress casing if it is deemed defective (Sachi Organics will cover shipping costs on approved claims made in the first year of ownership. After the first year, transportation costs are the responsibility of the purchaser). During years 11 through 20 of this warranty we will, at our option, repair the latex layer(s) or mattress casing at a handling cost to you, or replace the latex layers, casing or entire mattress at a prorated charge to you plus transportation costs. If we replace the mattress, the prorated replacement charge you pay will depend on when the mattress is replaced.

If the latex layers, casing or entire mattress is replaced during the eleventh year of this warranty, the prorated replacement charge you pay will be fifty (50) percent of the original purchase price. If the latex layers, casing or entire mattress is replaced after the eleventh year but before this warranty expires, the prorated charge you pay will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% of the original purchase price if replaced during year twelve; 60% of the original purchase price if replaced during year thirteen, etc.)

This warranty is valid only to the original purchaser of the product and entitles the purchaser one replacement in the event of faulty workmanship or structural defect. If Sachi Organics deems the mattress not defective, all transportation costs are the responsibility of the purchaser and are additional to any prorated charges.

Be aware that we normally advise against configuring a mattress with two or more soft layers for an individual 200 lbs or more. If an individual with this body mass orders a mattress configured in this manner, this circumstance will be taken into consideration when processing a warranty claim and may affect said claim. A mattress configured with three soft layers is an additional circumstance that will be taken into consideration when processing a warranty claim and may affect said claim.

Our mattresses are designed to work on a flat, rigid, non-spring foundation or an adjustable bed base or slatted foundation with a maximum spacing of three inches between slats or a slatted platform bed with a maximum spacing of three inches between slats. This warranty and other performance guarantees are based on tests conducted on "sets" that consist of our mattresses and foundations like these.

Therefore, if you use inappropriate manufacturers’ foundations or box springs with this mattress, such use will void this warranty and all other warranties, whether expressed or implied, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose.

We may require you to provide proof of the quality of the foundation for your mattress if you make a claim under this warranty.

You must provide proof of purchase to Sachi Organics for any warranty claim. You may contact Sachi Organics Customer Service Department by calling toll-free 1-877-997-2244 or writing to Sachi Organics at 3708 Central Ave. SE Albuquerque, New Mexico.

Sachi Organics is not responsible for any damage caused to the mattress by spills, burns, accidents, or other acts of Nature.

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Terms of Use May Change
Sachi Organics may update or modify our Terms of Use at any time and without notice. We encourage you to read these Terms of Use every time you visit this website.

Use of Website
The purpose of SachiOrganics.com is to facilitate the retail transaction involving Sachi Organics products.

Copyright Notice
Unless otherwise noted, all content seen on the SachiOrganis.com website is subject to trademark, service mark, trade dress, copyright, and/or other intellectual property rights or licenses held by Sachi Organics.

The Content of this website is only for personal, noncommercial use by the user. You may download, print, and store selected portions of the Content, if you (a) only use these copies of the Content for your own personal, non–commercial use, (b) do not copy or post the Content on any network computer or broadcast the Content in any media, and (c) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer, or create derivative works from the Content without first obtaining written permission from Sachi Organics.

Colors
We have made every effort to display the colors of the products shown on this website as accurately as possible. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Links to Other Websites
Our site contains links to other websites that are not owned by SachiOrganics.com. These links are informational and are provided for the user's connivence.

ENFORCEMENT OF TERMS OF USE
BY USING THE SACHIORGANICS.COM WEBSITE, YOU HAVE AGREED THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS OF USE, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED BY THE UNITED STATES OF AMERICA.

Privacy Policy
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By Phone: 505-268-9738

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 
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